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Delivery Information

Home Delivery (For Macau only)
Order will be dispatched as soon as possible. The earliest delivery time would be the same day, or the latest within 14 days.
Collector must provide personal information (including Full Name, Contact Number) for verification upon pick up the order.
For many item purchases case, we will confirm the delivery date with you directly.
In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.
Home delivery service is free when you spend MOP$250 or more per order.
Home delivery is available with MOP$50 additional delivery fee for orders below MOP$250.



eBuy Shop and e-Locker


1. Shipment store at pickup point within 48 hour free charge. (Start from arrive time)
2. Expiration additional charge fee by third party logistics.
3.
Pickup point free change statement change by third party logistics anytime. Please confirm with eBuy.
4. Your shipment maybe move to other eBuy shop if eBuy e-locker not available.


Remarks
1. Prices shown on Lookdeer.com are not applicable in physical stores and may also vary from those found in-store.
2. When you place an order, the prices charged are those applicable on the day you order.
3. Delivery service is currently available in Macau and not available for the areas that vans are restricted to access. No overseas delivery service is provided.
4. Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
5. If no elevator service is available for premises, home delivery service will be made up to 1rd storey only (Counting from ground floor). An additional delivery fee will be charged for the address located above the 2rd storey where no elevator service is available. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
6. All orders are subject to confirmation of final availability and Lookdeer.com reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.
7. Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer's request.
8. We reserve the right to charge an additional delivery fee if the recipient fail to accept delivery at the nominated delivery time.
9. It is the responsibility of the customer to notify Lookdeer.com 24 hours before delivery of any change to the delivery address after placing the order.
10. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.